Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

Please call for free to talk confidentially to a trained Citizens Advice adviser on:
0808 208 2138 (open Monday to Friday, 9am-5pm, closed on public holidays).

Alternatively for help in accessing a voucher, you can also call Citizens Advice York on 03 444 111 444, or our partner advice helpline on 0300 365 7700 (10am-3pm Monday-Wednesday and Friday).

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also help provide long term support if needed to help address problems which may be causing you concern or have led to a challenging situation. Agencies we work with include: Citizens Advice, housing support officers, schools, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. During the Pandemic we are having do things a little differently to keep everybody safe, so we can’t invite you to stay after collecting your food. Kindly please come alone if you can, and remember your face covering.

In normal times, when you arrive, we’ll welcome you with a tea or coffee and our trained volunteers will chat with you about anything you would find helpful. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a café style environment and our aim is to provide support to prevent a crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

Back to Get Help